Trek Bicycle Hoppers Crossing — Bicycle Store in Hoppers Crossing

Reviews of Trek Bicycle Hoppers Crossing

• Madison

  Added 2016.06.25

  Have been a customer for a number of years now - with Scotty and the team taking over I have had excellent service from them. In particular I had to get a new bike (car accident bent my old one) Ended up doing a project one bike and was able to resuse some parts from my old bike. The guys went out of their way to bring it all together for me - couldn't be happier.
• Jayden

  Added 2015.08.15

  Just walked out of the store. Bad customer service. Walked in and waited for 5 minutes and looked around for help but didn't even get acknowledged.
• Ashley

  Added 2015.05.06

  Looked at prices on a few items and they all looked expensive.
• Nathan

  Added 2015.03.23

  Best bike shop they so helpful this is my 3rd bike from there
• Thomas

  Added 2014.11.11

  This is a Trek shop for sure. The guy that helped us was nice, but would not exchange my product without a receipt on current products. One which did not work. He confirmed that there was something wrong with it and still did not offer any sort of exchange. I tried to exchange a couple of products and spend more money. I agreed that I did not have the receipt, but they were not willing to entertain any exchange even if I paid for the more expensive product. I work in retail and I would always be willing to exchange product if I a) sold that product, and b) was going to make more money. This is a city of bicycle shops. These guys got my money for the first items, but they will not get another cent of mine. I have also let the ACCC know about what happened today.
• David

  Added 2014.02.19

  Excellent service. Guys there are great knowledgeable and always ready to help. Been a customer for 4 years now.
• Aidan

  Added 2014.02.07

  Knowing that there are a couple more shops just down the road they guys need to be more customer focused.